Privacy Policy

Due to the Federal Privacy Act 1988, we require your written consent to collect your personal information. Please read this information carefully and we will give you a form to sign at the practice. We require you to provide us with your personal details and a full medical history so that we may provide accurate assessment, diagnosis and treatment. We may need to collect information from previous doctors, health care workers, pathology or medical imaging services for the primary purpose of providing quality health care. This means that we may use the information you provide in the following ways:

• To best assess your health care needs and provide safe medical treatment.
• Administration purposes in running our practice. For example, we may need to contact you using phone numbers provided.
• Billing purposes and debt collection, including compliance with Medicare and Health Insurance Commission requirements.
• Disclosure to others involved in your care, including allied health professionals, treating doctors, specialists and hospital booking staff outside this practice. This may occur through referral to other doctors, surgery at hospitals, medical tests and in the reports or results returned to us following referral.
• Collection of data for research purposes. This information is used to improve our treatment protocols, which will enable us to continuously enhance our quality of care. The data is securely stored and only staff directly involved in the projects will have access to them. You may be contacted in the future for follow-up purposes. No information that can be used to identify you will be included in any publication of the research findings. You may withdraw from the projects at any time.
• You may be contacted in the future for long-term follow up from your procedure.

All staff with access to patient medical records is required to maintain the strictest confidentiality at all times without exception. Upon employment, staff are required to sign the appropriate documentation, including their employment contract, confirming their understanding of their legal and ethical obligations in this matter.

Patients have the right to request access to their medical record or request amendments to their personal information should they believe it is inaccurate.

Complaints can be made to the managers of Queensland Eye & Retina Specialists or by contacting The Office of the Australian Information Commissioner (OAIC).

Address: GPO Box 5218, Sydney, NSW 2001
Phone: 1300 363 992
Email: enquiries@oaic.gov.au